EDITORIAL - When Home Depot announced they were opening a store in Madera, I was excited like many other Maderans. We needed a good place in town to buy lumber and a one stop shop for home improvement. Then a few years later along came Lowes less than a mile from Home Depot. Now we had two large box stores that would stock everything you would ever need to fix up your house.
The only problem was, despite the large inventory of everything you could ever want; they forgot to stock the one thing Maderan’s want more than anything else, CUSTOMER SERVICE. How many times have you walked the aisles of either of these stores looking for an item, only to have NO ONE around to help you find it?